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Hosting FAQ
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What is Web site hosting, and why is hosting important
to my business?
Web site hosting is the business
of housing and maintaining files for one or more Web sites.
Hosting services allow people and businesses to get their
sites online and store their customers’ data on secured
servers. They also provide e-commerce solutions to help
businesses make transactions over the Web.
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Can't
I just set up my own Web server or use an Internet service
provider (ISP)?
Web site maintenance is a costly,
full-time job. Most businesses can’t or don’t want to
dedicate heavy resources and full-time employees to the
task. Tupson Technologies can also meet demands that ISPs
can’t – such as high-speed access to your site, massive
storage space, absolute reliability and rock-solid security
for your data. More and more companies are discovering
the benefits of using Web Hosting services; hosting is
one of the fastest-growing technologies industries worldwide.
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Why
should I use Tupson Technologies as my hosting service?
Tupson Technologies offers complete, feature-rich
hosting services at very affordable prices. We offer a
variety of customizable plans so you can choose a level
of service that’s exactly right for your company. With
Tupson Technologies, you’ll never have to pay for options you don’t
need. We’ve developed an ultra-reliable infrastructure
that takes advantage of the best load balancing, clustering
and RAID technologies so you’ll never have to worry about
your site going down or loosing data to a system failure.
We also employee strict security measures to prevent your
site from being compromised.
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How
do I get started?
Just head over to Hosting
Plans to check out the plans available. If you know
which plan you want, go to our Order
Hosting page and enroll in a plan. If you'd like some
advice on a plan, contact a sales consultant at sales@tupson.com.
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What
do I get for my money?
Exactly what you need. We offer
a variety of base plans that include between 100 MB and
500 MB of storage space, and that allow traffic anywhere
between 5 GB and 30 GB per month. Our plans are customizable,
so you can make additions but you’ll never have to purchase
more than you need. Take a look at our Hosting
Plans for complete pricing and features details.
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Do
I get a choice between using Windows NT and UNIX?
We recommend you use a UNIX server
for your site, but we do offer Windows 2000 service as
well. UNIX and Windows 2000 servers both support FrontPage
2000 extensions.
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What
are Microsoft FrontPage extensions? What support do you
offer for them?
Microsoft FrontPage extensions
can add extra functionality to your site. Users who design
and manage pages with Microsoft FrontPage can take advantage
of special server-side support for the extensions. We
provide support for Microsoft FrontPage 2000 extensions
on Windows 2000 and UNIX.
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What
other technologies do you support?
We support all of the latest Internet
technologies, including, but not limited to:
- Guest books
- Online polls & counters
- Database services (Oracle; MS SQL
6.5, 7.5 & 2000; My SQL)
- E-commerce (Miva; MS Site Server
3.2, 2000 & Web-based version; MiniVend)
- Indexing & search engines
- E-mail services (listing, filtering,
customized service)
- Chat
- Microsoft & other streaming
media (ASX, ASF, MPEG, Real Audio, Real Video)
- Net-based road shows (using online
PowerPoint, streaming media, chat)
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Do
I have to be a computer expert to set up a Web site?
Absolutely not. There are several
templates and other user tools available on our client
extranet to help you set up your Web site. The client
extranet includes tools that make it simple for novice
users to set up a site, while allowing enough flexibility
to keep even the most advanced users satisfied.
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How
do I know which plan is right for me? Can I get in touch
with someone to discuss my options?
You may already know which services
you need, so the information in our Hosting
Comparison Chart may be enough for you. If you’d like
a personal evaluation of your hosting needs, contact a
sales consultant to help you with your hosting needs at
sales@tupson.com.
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What
billing options are available? Do you offer automatic
billing?
You can pay using a credit card
or printed check. Using a credit card guarantees instant
access to your new account. If you pay with a check, we
will notify you as soon as your check is received and
processed.
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What
credit cards do you accept?
Visa, MasterCard, American Express
and Diners Club.
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Do
you accept international accounts?
Yes. We can accept international
payments via check or credit card.
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Can
I upgrade to a different service plan in the future?
You can make changes to your account
at any time. If you find you need a more extensive plan
than the one you’re signed up for, you can easily switch
plans or add extra services. Likewise, if you find you
signed up for a more comprehensive plan than you needed,
you can downgrade to a more basic plan.
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What
if I exceed my monthly transfer allowance?
Once you are approaching your limit,
you will be notified via e-mail. If you exceed your limit,
there is a charge. We recommend that if you often approach
or exceed your limit you upgrade to a more comprehensive
plan.
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What
if I want to cancel my account? Are there any fees?
If you cancel your account, you
will not be obligated to pay for more time than you actually
use. If you prepaid to receive free bonus months under
a Tupson Technologies promotion, you will be reimbursed for your
unused time and you will lose the free bonus months.
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Are
there any “hidden” fees?
No.
You don’t have to deal with any hidden fees as a Tupson Technologies
customer.
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How
do I get customer support?
You can contact ClientCare about any issue by telephone
or by e-mail at absolutely any time. Our support staff
is available 24 hours per day, seven days per week, 365
days per year.
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Can
I transfer my site from another Web Hosting service? What’s
involved in making the transfer?
Yes you can. We make the transition
as smooth as possible. For instance, if you want to take
advantage of a Tupson Technologies new user promotion but are committed
to your current hosting service, you can contact us and
we’ll lock-in the promotion for your account. You’ll be
able to get the, benefits of the promotion when your current
service contract is up and your ready to become a Tupson Technologies
account holder.
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Do
I have to include advertisements or pop-up windows on
my site?
No. Tupson Technologies does not require you
to advertise our services or anyone else’s. However, you
can choose to add advertisers to boost revenues to your
site, and we can help you find potential advertisers.
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Are
any guarantees available?
Tupson Technologies offers a 30-day money-back
guarantee on the monthly service charge.
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What
software do I use to access my site to make changes or
monitor site statistics?
The Site Monitor Interface is the
easiest way for most users to maintain their accounts.
It can be used from any computer that is connected to
the Internet. You can also use other Web site-authoring
software, such as Microsoft FrontPage, and upload your
pages via FTP or a built-in publishing feature.
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Do
you offer help with learning how to develop my web site?
The client extranet hassuggestions
that give you a start when creating pages and organizing
your site.
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Can
I access my site from any computer?
You can access and maintain your
site from any computer using the online Site Monitor Interface.
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Why
should I register my domain name using Tupson Technologies?
If you need a new domain name,
the Site Monitor Interface makes registration quick and easy. The registrar
used by Tupson Technologies, OpenSRS, charges a small fee for registration.
Tupson Technologies does not charge you any fees for registration
above this cost. If you already own a name that you registered
with another service, you can use that with your Tupson Technologies
account as well.
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How
long does it take to register or transfer a domain name?
It only takes a few minutes to
register a domain, but a site may not be instantly available
at its registered name worldwide. However, in some areas
it may be available after only a few hours. This is because
Internet DNS databases retrieve new listings from one
another but only update about once a day, causing a delay.
The delay is typical of domain registrations and cannot
be controlled by Tupson Technologies or any registrar.
We handle domain transfers automatically. It takes up
to 48 hours for a transfer to occur.
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Can
I access my site either with or without the “www” prefix?
Yes. Our servers are configured
to recognize either form of your domain.
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What
top level domains do you support?
We support all TLDs supported by
our registrar, OpenSRS. That currently includes .com,
.net, and .org. We can also host pages with other TLDs.
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How
long can my domain name be and what characters can I use?
Your domain name can be up to 63
characters long, not counting the TLD, although some older
Internet programs only support domains up to 26 characters
long. You can use numbers, letters and hyphens in
your domain name.
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Can
I set up more than one domain from a single account? What
about pointer domains?
Yes. Under all current Tupson Technologies
hosting plans (except the Value|Host and NT|Value plans),
you can add a new domain or pointer domain to your account
for only $10.0¹.
You can set up a pointer subdomain at no additional cost.
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Can
I set up Subdomains?
You can easily add Subdomains with
the Site Monitor Interface.
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How
is my e-mail account handled?
You can access your e-mail with
any client that supports POP3 e-mail. We also provide
a webmail client. You can set e-mail preferences from
the Site Monitor Interface.
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Can
I get mail forwarded to another server?
Yes. The option is available from
the Site Monitor Interface.
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Can
I conduct transactions through my site? Will they be secure?
Yes. Tupson Technologies supports the all
current secure transaction protocols, such as SSL.
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What
is SSL?
SSL, or Secure Sockets Layer, is
the most widely used security protocol on the Internet.
During an SSL session, a Web server and browser send encrypted
data and secret keys back and forth to prevent the data
from being intercepted. SSL is commonly used to transmit
private or sensitive information, such as financial data,
over the Internet. SSL is sometimes referred to as “Netscape”
Encryption, but users of both Netscape Navigator and Microsoft
Internet Explorer can take advantage of SSL. Most other
browsers support SSL as well.
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I
want to accept credit cards. Can you help me set up merchant
accounts?
Yes. We can put you in contact with a merchant account
provider.
¹
All listed prices are in US dollars. |
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